Refund Policy

At imagetovideo.io, we strive to provide our users with the best AI video generation experience possible. Please read our refund policy carefully before making a purchase.

We only sell one-time credit packs — there are no subscriptions and no recurring charges.

Refund Eligibility

One-Time Credit Purchases

• No Refunds: All one-time credit purchases are non-refundable.
• Credits Never Expire: Purchased credits never expire — an unused balance keeps its full value indefinitely, so there is nothing to lose by using it later.
• Failed Generations: A failed generation refunds its credits to your balance automatically — including a video request stopped by a provider's content-safety check. The one exception is image generation: there the safety systems flag a request only after the model has already run, so the compute is spent and the credits for that attempt are charged and not refunded (see our Terms of Service).
• Choose Wisely: We offer multiple credit levels — please purchase according to your needs.

Billing Errors

If you believe you were charged in error — for example a duplicate charge, or a payment that completed without credits arriving — contact us and we will make it right:

1. Contact Us: Reach out to our support team at support@imagetovideo.io.
2. Provide Details: Include your account email, order number, purchase date, and a description of the problem.

Processing

Once we receive your report, we will review it and notify you of the outcome within 7 business days. If a correction is approved, it is processed to your original payment method.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

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Contact Us: support@imagetovideo.io for any refund questions.