Refund Policy

In Brief

Failed generations are never charged. Any purchase can be refunded in full within 7 days if none of its credits have been used; after that, or once credits are used, it is final. Pack credits never expire. Plans can be canceled at any time in Settings → Billing, and the credits you already received stay usable to the end of their period.

Credit Packs

Credit packs are one-time purchases: nothing renews and nothing is charged automatically. Each generation costs credits according to the model and options you choose, and the cost is shown before you run. Pack credits never expire. The current packs, with prices and credit amounts, are listed on the Pricing page.

Plans

Plans are optional subscriptions billed monthly or yearly. They renew automatically until you cancel. A monthly plan's credits are issued each time a period's payment goes through and last until that period ends; a yearly plan's credits for the whole year are issued when the yearly payment goes through and last until the billing year ends. Plan credits do not roll over. All your credits sit in one balance and are spent in order of expiry, soonest first, so plan credits are spent before pack credits. The current plans are listed on the Pricing page.

Canceling a Plan

You can cancel at any time in Settings → Billing. Billing stops right away and nothing more is charged. Your credits stay usable to the end of the period you paid for; the period itself is not refunded in part.

Failed Generations

A generation counts as failed when it errors, times out, or is stopped by our safety systems. Failed generations are not charged: the credits return to your balance automatically, no ticket needed. This applies to every kind of credit. A video that completes but is not what you hoped for is not a failed generation.

Free Credits

Free credits are granted at our discretion and carry their own validity, shown in Settings → Credits. Because they expire, they are used before pack credits. They cannot be refunded or exchanged for cash.

Refunds

Any purchase, a credit pack or a plan payment, qualifies for a full refund in the 7 days after the charge if none of the credits it issued have been used.

After 7 days, or once any credit from that purchase has been used, the purchase is final. We may decline repeated refund requests on the same account. A refunded plan payment also ends the plan.

Billing Errors

Two charges for one order, an amount that does not match what you chose, or a payment without the credits arriving: report it within 30 days, quoting the order number, and we correct it.

Chargebacks

If a charge on your statement looks wrong, write to us first; billing problems are usually fixed within a few business days. When a charge is disputed with the bank, the unused credits from that purchase are removed and generation on the account is suspended. A plan paid by a disputed charge is canceled. Disputing a charge for credits you have already used may lead to permanent closure of the account.

How to Request a Refund

Open a ticket in Settings → Support Tickets, or email support@imagetovideo.io, with the order number and the reason. We reply within 7 business days. Refunds we approve are returned to the payment method you paid with; banks usually post them within 5 to 10 business days.

Your Statutory Rights

Where the consumer law of your country gives you stronger refund rights, those rights apply.

Changes to This Policy

We may update this policy; changes appear on this page with the date above.

---

Contact Us: support@imagetovideo.io for any refund questions.